What to Do If Your Airline Delays or Damages Your Bag

Report missing or damaged baggage to the airline before leaving the baggage-claim area and obtain a Property Irregularity Report or reference. Photograph the bag, tag and damage, preserve receipts and follow the airline's instructions. Airline handling is separate from a standard BagSwift booking unless a specific authorised arrangement applies. If a later BagSwift handover has an issue, record it immediately and submit the booking number, photographs, unedited video where available and proof of value.