Service Delivery Policy

Serviceability is determined using service type, airport, route, pincode, distance, access, baggage details, schedule and operational capacity. An estimate does not override safety, legal, airport or airline restrictions.

The minimum lead time shown in the booking flow applies. Available slots remain subject to confirmation, traffic, flight timing and access requirements. Services are subject to serviceability and operational approval.

An authorised adult must be present with booking proof and required identification. Bag count and visible exterior condition may be recorded. The customer must remove excluded items and declare relevant contents accurately.

BagSwift may use employees or authorised service partners. Status updates are sent through available registered channels. Estimated times may change because of traffic, weather, security, airport operations or events beyond reasonable control.

Delivery is completed to the confirmed recipient or authorised person after reasonable verification. If no authorised person is available or access is unsafe, BagSwift may arrange a repeat attempt or return at additional cost.

The recipient should inspect the bag exterior and note visible damage or shortage before confirming delivery. Claims must follow the published claim process.

For an active service issue, contact +91 78369 20123 or info@bagswift.in and quote the booking number.