Cancellation & Refund Policy
Clear rules for cancellations, failed payments and eligible refunds.
Failed or duplicate payments
Failed payments are not treated as confirmed bookings. Any bank debit without a successful Razorpay confirmation is normally reversed by the payment provider. Duplicate successful payments will be reviewed and refunded.
Customer cancellations
Refund eligibility depends on the time remaining before scheduled pickup and costs already incurred. Automatic or optional service charges already performed may be non-refundable.
BagSwift cancellations
If BagSwift cannot perform a confirmed service, the customer may choose an available reschedule or a refund of the unperformed service amount.
Refund timing
Approved refunds are sent to the original payment method. Bank processing commonly takes 5–10 business days after initiation.