Terms & Conditions

These Terms govern access to www.bagswift.in and bookings made with BagSwift, a brand of VimaanDesk Private Limited. By booking, the customer confirms acceptance of these Terms and linked policies.

Services may include Home Check-in where operationally permitted, Home-to-Airport, Airport-to-Home and Door-to-Door baggage movement. Availability depends on location, pincode, airport, airline, flight, schedule, capacity, access, baggage type and applicable legal, airport, airline and security requirements. A displayed price does not create an obligation to serve an unsafe, restricted or non-serviceable booking.

The person booking must be at least 18 and authorised to act for the passenger, sender, recipient and baggage owner, and must obtain consent from every person whose data is supplied.

The customer must provide correct names, mobile number, email, flight details, addresses, pincodes, baggage count, weight, dimensions, contents declaration and access instructions. Extra cost, delay or non-performance caused by inaccurate information may be charged.

Every bag must be suitable for transport, closed, securely packed, labelled and within confirmed limits. BagSwift may verify weight or dimensions, request a declaration and refuse unsafe, damaged, leaking, incorrectly declared or inadequately packed baggage. Acceptance does not confirm packaging adequacy or contents condition.

Customers must not tender illegal goods, weapons, ammunition, explosives, fireworks, fuels, compressed gases, flammable, toxic, infectious, radioactive or corrosive substances, leaking items, live animals, human remains or prohibited items. Unless expressly accepted, do not pack cash, jewellery, precious metals, negotiable instruments, passports, original documents, keys, medicines, fragile items, perishables, electronics or high-value or irreplaceable property. See the Prohibited Items page.

Home Check-in is not available for every passenger, airline, airport, flight or location. It may require passenger presence, original identification, travel documents, screening, security procedures and airline acceptance. The passenger remains responsible for valid documents, timely airport arrival, immigration and security requirements and airline instructions. Confirmation does not guarantee boarding or airline acceptance.

An authorised adult must be present with booking proof and identification. Lawful and safe access must be provided. Waiting, parking, toll, access or repeat-attempt charges may apply if disclosed or reasonably incurred because the customer is unavailable or the location inaccessible.

The amount may include taxes, distance, weight, size, urgency, add-ons, waiting, tolls or special handling. Material changes may require repricing. Confirmation requires successful payment and operational acceptance. BagSwift never requests card PINs, UPI PINs, OTPs or banking passwords.

BagSwift may refuse, suspend or terminate a service for safety, legal, security, fraud, access, packaging, payment or information concerns and may cooperate with airlines, airports, security or government authorities where required.

Times are estimates unless expressly stated. Traffic, weather, flight disruption, airport restrictions, security checks, road closures, public events, strikes, outages and events beyond reasonable control may cause delay. Reasonable updates will be provided where practicable.

Inspect baggage at delivery and record visible issues before acknowledging completion. Submit claims promptly through Claims & Protection with the booking number and required evidence. BagSwift may request inspection and supporting records.

Liability, if established, is limited according to applicable law, confirmed service terms and valid protection purchased. BagSwift is not responsible for normal wear, inherent defects, inadequate packaging, pre-existing damage, airline handling, security inspection, prohibited or undeclared contents, delay beyond reasonable control, or indirect and consequential loss to the extent permitted by law. Nothing excludes liability that cannot lawfully be excluded.

Cancellations and refunds follow the published policy. Personal data is handled under the Privacy Policy. Customers must treat staff and partners respectfully; service may stop where continuation creates a safety or legal risk.

These Terms are governed by Indian law. Subject to consumer law, courts at New Delhi have jurisdiction. Raise concerns first at info@bagswift.in. VimaanDesk Private Limited, Innov8 Coworking, Pride Plaza Hotel, Asset 5A, Aerocity, Near IGI Airport, New Delhi – 110037. Phone: +91 78369 20123.